Career Opportunities

The Office Helpdesk Technician will help USA Office staff in Mountlake Terrace, WA, with any and all computer-related questions and problems.

Responsibilities

• Maintain and troubleshoot the computers of the ACTION USA staff.
• Cooperate with the Network & Server Administrator to keep email functioning for ACTION USA staff.
• Maintain and troubleshoot the computers of the ACTION International Office & Founder’s Office staff.
• Maintain the printers and other computer-related devices.
• Teach office staff how to use computers and software when asked.
• Assist ACTION volunteers as they use office computers.
• Read tech web sites to learn about new technologies.
• Assist guests with using the wireless network or setting up their multimedia presentations.
• Assist ACTS USA IT Director with various projects.
• Upon balancing of above responsibilities, assist other ACTS support staff with their roles.

Qualifications

• Six months to two years or career time commitment
• Strong understanding of Windows XP
• Strong understanding of Windows Vista
• Strong understanding of MS Office 2003 and 2007
• A working knowledge of Windows 7
• A working knowledge of Mac OS X 10.6
• A working knowledge of MS Office 2010
• Ability to problem solve computer hardware and software issues
• Ability to build and rebuild PCs
• Ability to help staff connect to and use the wireless networks
• Ability to maintain documentation on inventory of office equipment including computers
• Ability to order computer hardware and software with approval of ACTS USA IT Director
• Willingness to kindly teach staff and ACTION members how to effectively use their computer
• Heart for reaching out to those who do not know Christ and supporting fellow missionaries and other believers
• At least 18 years old
• A growing Christian
• Active in ministry in a local church
• Recommended by pastor and church
• Teachable
• Adaptable
• Able to accept difficult circumstances
• Good sense of humor
• Not easily discouraged
• Spiritually mature
• Able to accept various leadership styles
• Other items set forth by the Candidate Secretary’s office